Refund policy

Last Updated: August 23, 2026

At Tarot Trust, every reading is individually created for the customer who places the order. Your reading is not a pre-written or downloadable template. It is prepared specifically from the information, questions, and details you provide when placing your order.

Because each reading requires personalized work to begin shortly after an order is received, our cancellation and refund policy is designed around the nature of our personalized digital service.

1. When You Can Cancel an Order

You may request cancellation of your order before work on your personalized reading has begun.

We normally begin preparing your reading within approximately 30 minutes of receiving your order. Once preparation has started, cancellation may no longer be possible because time and resources have already been committed to creating your personalized reading.

If you wish to cancel an order, contact us as soon as possible at:

rayhaaniqbal786@gmail.com

Please include your order number and the email address used to place the order.

2. Orders That Have Already Entered Production

Once we have started creating your personalized reading, the order generally cannot be cancelled.

This is because your reading is individually created for you and cannot simply be returned, restocked, or resold to another customer.

If you contact us after preparation has begun, we will review the status of your order and determine whether cancellation is still reasonably possible.

3. Refunds

Because Tarot Trust readings are personalized digital products created specifically for each customer, completed readings are generally non-refundable once the personalized creation process has begun or the completed PDF has been delivered.

However, this policy does not limit or exclude any consumer rights that cannot legally be excluded under applicable law.

You may be entitled to a refund or other remedy where, for example:

* We are unable to provide the reading you purchased.
* We fail to deliver the reading within the stated delivery period without an agreed extension.
* The delivered file is materially defective or inaccessible and we are unable to correct the problem.
* The product materially fails to match its description.
* A refund is otherwise required by applicable consumer protection law.

4. Delivery Problems

Your completed reading is delivered digitally, normally by email as a personalized PDF.

If you do not receive your reading within the applicable delivery period, please contact us.

Before contacting us, please check your spam, junk, promotions, and other filtered folders.

If the email was sent but you cannot access the PDF, we will make reasonable efforts to resend the file or provide another accessible copy.

5. Incorrect or Missing Information

Customers are responsible for providing accurate information when placing an order.

If important information is missing or unclear, we may contact you before beginning the reading.

If we cannot reasonably proceed because required information has not been provided, delivery may be delayed until the necessary information is received.

If you provide incorrect information and the reading has already been completed, this does not automatically qualify the order for a refund.

Please carefully review your information before submitting your order.

6. Personalized Nature of the Service

Every reading is prepared specifically for the individual customer.

The fact that a reading is personalized means that, once the creation process has started, we generally cannot cancel the order simply because you have changed your mind.

This is different from purchasing an ordinary physical product that can be returned and resold.

7. UK Digital Content Cancellation Rights

If you are a consumer in the United Kingdom, you may have statutory cancellation rights under applicable consumer protection law.

Where applicable, Tarot Trust may begin creating and supplying your personalized digital reading before the normal cancellation period has expired only where the required consent and acknowledgement have been obtained.

By requesting that your personalized reading be created and supplied immediately, you may acknowledge that your statutory right to cancel is lost once the applicable legal requirements have been satisfied.

Nothing in this policy is intended to remove or restrict any statutory consumer right that cannot legally be excluded.

8. Refund Processing

Where a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, PayPal, or other payment provider.

9. Chargebacks and Payment Disputes

If you experience a problem with your order, please contact us first so that we have an opportunity to investigate and resolve the issue.

Nothing in this section limits any rights you may have under applicable law or through your payment provider.

10. Contact Us

For cancellation, refund, delivery, or order-related questions, please contact:

Email: rayhaaniqbal786@gmail.com

We aim to respond to customer enquiries as promptly as reasonably possible.

By placing an order with Tarot Trust, you acknowledge that you have read and understood this Cancellation & Refund Policy.