Refund policy
Tarotrust provides personalized digital services. Because our services may be prepared specifically for an individual customer, the following Refund & Cancellation Policy applies.
1. Cancellation Before Work Begins
If you request cancellation before work on your personalized reading has begun, please contact us as soon as possible at:
We will review the request and, where the cancellation is eligible, issue a refund to the original payment method.
Because personalized services may enter preparation shortly after purchase, we cannot guarantee that a cancellation request received after purchase will be accepted.
2. After Work Has Begun
Because our readings are personalized and preparation may begin shortly after purchase, cancellation may no longer be available once work on the service has begun.
Where applicable law provides a mandatory cancellation or withdrawal right, that right will continue to apply.
3. After Delivery
Once a personalized reading has been completed and delivered, refunds are generally not available solely because of:
· Change of mind;
· Disagreement with the reading;
· The reading not matching your expectations;
· The reading not "resonating";
· Expecting a different interpretation;
· Disagreement with an interpretive conclusion.
This does not affect any mandatory consumer rights that apply to you under applicable law.
4. Non-Delivery
If you believe that you have not received your purchased service within the stated delivery timeframe, please contact:
Please include:
· Order number;
· Email address used for the purchase;
· Date of purchase.
Before contacting us, please check your spam, junk, promotions, and other filtered email folders.
We will investigate genuine non-delivery issues and, where appropriate, resend or otherwise provide the purchased service.
5. Incorrect Customer Information
If you provided an incorrect email address or other information required for delivery, contact us as soon as possible.
We will make reasonable efforts to correct the information and deliver the service.
If the service has already been completed based on information supplied by the customer, an incorrect or incomplete customer-provided detail does not automatically create an entitlement to a refund.
6. Duplicate Payments
If you believe that you were accidentally charged more than once for the same order, contact us with the relevant transaction details.
After verification, an eligible duplicate payment will be refunded to the original payment method.
7. Unauthorized Transactions
If you believe that a transaction was made without your authorization, contact us immediately.
We may request transaction details reasonably necessary to investigate the matter.
You should also contact your bank or payment provider where appropriate.
8. Refund Method
Approved refunds will generally be processed through the original payment method used for the transaction.
We do not ordinarily provide cash refunds for card transactions.
Refunds will be processed through the applicable payment/payment-processing channel in accordance with the relevant transaction and payment-provider procedures.
9. Refund Processing Time
Once a refund is approved and initiated, the time required for the funds to appear in your account may depend on the payment processor, card network, bank, and financial institution.
Tarotrust does not control the processing time imposed by your bank or payment provider.
10. Chargebacks and Payment Disputes
If you experience a problem with a purchase, we encourage you to contact us first at:
We will make reasonable efforts to investigate and resolve legitimate payment or service issues.
This does not prevent you from exercising any rights available to you through your card issuer, bank, payment provider, or applicable law.
11. Mandatory Consumer Rights
Nothing in this policy is intended to exclude, restrict, or waive any statutory consumer rights or other legal rights that cannot legally be excluded or waived.
Where mandatory law applicable to your purchase provides a refund, cancellation, withdrawal, or other consumer remedy, that law will apply.
For Contact information. Please visit our Contact Page